Shipping & Delivery
Shipping Policy:
- We offer free shipping on most orders delivered by AM Trucking, FedEx Ground, FedEx Freight, or other similar couriers.
- Your order will arrive within 4 to 7 days on average (free shipping - some exclusions may apply). Due to the effects of COVID-19, shipping times may vary. Please contact us (live chat, call, or email) about availability.
- We aim to provide customers their items as quickly as possible. Shipping times may vary to do courier delays, which is completely out of our control.
- Large appliances, such as ranges, dishwashers, refrigerators, etc., are curbside shipping. This means the carrier will drop it off on your property but will not deliver inside your home, porch, garage, kitchen, etc.
- Smaller products and small appliances are shipped via FedEx Ground or similar courier. They will be dropped off at your home and no signature is required.
- Change Shipping Address: Once an order is staged for shipping, or shipped, the address cannot be changed. In some cases, we may be able to change the shipping address for a fee. The fee is determined by the courier, and can range from $150-500+ depending on the courier.
Large Shipments via Freight Shipments / LTL (Appliances, Fire Pits etc)
- Large products are shipped via Freight / LTL Shipments.
- Large appliances includes, but not limited to: large saunas, furniture, grills, fire pits etc.
- The carrier will call to schedule a delivery appointment. A person, 18-years or older, must be available at the time of delivery to sign and accept the shipment.
- Additional charges may apply for reschedule deliveries, or if the shipment is refused without a valid reason. These rates are determined by the courier company.
- Shipments that are refused will be sent back to the warehouse and automatically treated as a return. A 20% restocking fee will apply. Please see our return policy for more information.
Ground Shipments (Smaller Items)
- Smaller appliances and products will be shipped via FedEx ground or similar courier.
- Smaller appliances include, but not limited to, furniture, fire pits etc.
- A signature will not be required and the courier will leave it on your property, typically at or near your front door.
Tracking Numbers
- Tracking number(s) are provided via email within 1-2 business days* after the date of the order is placed, or after the warehouse processing date.
- Items shipped via FedEx Ground, or similar courier, may take up to 5 business days after processing date.
- Items shipped via FedEx Freight, or similar freight carriers, may take 7 business days after processing date.
Shipping Areas:
- Free shipping applies to the 48 continental/contiguous United States.
- We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.
Damaged Packages
- Before signing for the shipment and releasing the driver, please carefully inspect the shipment for any visible damage.
- Open the boxes and inspect the products for damages or missing parts.
- If damages are found, please take photos of the damage. Reject the shipment and ask the driver to take it back, or note the damages on the Delivery Bill before signing for the shipment.
- Immediately email the photos to support@dreamandhave.com for further instructions.
*Note that ship times may vary due to unforeseen circumstances
